Shipping & Delivery Policy
How to Order
You can buy DERMEDA products on this website or at any of the stores listed in ‘Stockists’ on this website. You can be sure that your personal information is secure. Please see our Privacy Policy.
Shipping
If you order on-line, we will ship directly to you from our fulfilment house in Waikanae. Please note that we only ship within New Zealand. Make sure that the delivery address and receiver’s name for your order is accurate and complete. We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you.
On most occasions your order will be processed the next business day. However, there may be some delay due to public holidays or to particularly heavy demand.
FREE SHIPPING. If your order is over $100 you will not be charged shipping.
Standard shipping in New Zealand is via tracked Post Haste/NZ Post (2-4 days) at $5.00. Delivery to rural addresses may take longer in some areas. We will endeavour to deliver goods on the stated delivery dates but to the maximum extent permitted by law we will not be held liable for late delivery.
Delivery is deemed to have been made when the goods arrive at the delivery address provided by you. We accept no liability for damage, loss, or theft to goods after they have been delivered. Signature is required for all parcels. By giving authority for the courier to sign for and leave your parcel, you acknowledge that DERMEDA will not be liable in any way for any loss or damage to the parcel left at the address in accordance with your instructions.
In the event that you have not received your product within seven days, please contact us at orders@dermeda.com.
Payment
If ordering on-line from DERMEDA, you may pay by the options available at Check-out. All our payments are securely processed and the site is compliant with all applicable practices for the same.
If you have any requests, questions or comments on this policy, please contact us at info@dermeda.com.
We may make changes to this policy at any time and such changes will take effect from the time they are published on our website.